Frequently Asked Questions

Get answers to common questions about Premiere Membership.

Each month members receive one premium service of their choice from the offered menu. Book your selected service through our online portal or by phone; availability may vary. Unused monthly services typically do not roll over unless otherwise specified.

Yes — you can change or swap your selected service with at least 48 hours' notice, subject to availability. Last-minute change requests may be limited and could be treated as the monthly service having been used.

Premiere Membership includes exclusive retail discounts and special pricing on upgrades or additional services. Exact discount levels and eligible items are outlined in your membership details or can be confirmed by our front desk.

Scheduling is simple: log in to the member portal or call our concierge to reserve your monthly service. Members enjoy priority booking windows; please provide 24–48 hours' notice for cancellations to avoid forfeiting that month's benefit.

You can purchase the Premiere Membership as a gift and request temporary freezes with advance notice. Freeze durations and terms vary; contact member services to arrange gifting, pause requests, or transfer options tailored to your situation.

Gratuity and taxes are not included in the monthly membership fee. Applicable sales tax and service charges will be added at checkout; gratuities are appreciated and can be added when booking or given directly to your therapist.